Complete IT Support

Are you and your staff spending too much time managing your technology?

Handover your IT Problems.

Are you struggling with the myriad of technology needed to run your business?
Sick of wasting time trying to work out problems with your emails, iPhones, printers, faxes, web sites, internet, cabling ? …the list goes on.

Well for a low cost monthly fee we provide a Complete IT Support service that guarantees to eliminate the frustrations you have with the technology and allow you and your staff to simply get back to business with minimal fuss and bother.

Never get burnt by big IT repair bills again

A big concern for business owners is landing a huge repair bill. We take the fear and uncertainty out of IT support by providing a Complete IT Support Service for a fixed monthly fee. For about the same price per month as a mobile phone plan we provide a Complete IT Support service that eliminates the need for you or your staff to waste time trying to resolve technology issues.

Our Process

Where do we begin? We start off by learning about your business and the way you operate. Then we run a full health check of your computer systems to target problem areas and eliminate them. There is absolutely no cost and no obligation, no strings attached with our health check.

What happens after that? Our philosophy is that prevention is better than a cure! That is why as part of our Complete Support Service we configure your IT systems to run reliably and to be easy to maintain. At this stage we also install different software packages for security, remote access and backup, to help avoid problems in the future.

What if problems happen later? In the real world we know that computers quite often stop working for all sorts of reasons. If this happens we quickly respond by connecting to your computer remotely to start fixing the problem. We will also travel to your business to fix it on site when required. Yes, sometimes there is no substitute for a real person.

What is Included?

IT Help Desk – Our qualified IT Support experts can help you with IT issues in a professional and friendly manor. We pride ourselves on our customer support.

Emergency Support – We cater for your emergency IT needs, this is crucial to the operation of your business. If you experience an IT emergency do not hesitate to call us immediately.

On Site Support – IT can be tricky and we often attend clients premises to help solve problems. It’s important to have this available for both IT system assessment and in case of an emergency.

Regular Maintenance & Updates – We make sure clients regularly maintain both software and hardware including PC’s, Servers & email. This is very essential to stay secure online and to keep IT system running reliably.important as it can help reduce cost later on.

Built in Security – Allow us to make your systems secure. IT security is paramount to securing client data and the effective operation of a businesses. Don’t wait until you get hacked before securing your networks.

Backups – If you had a serious IT problem and your systems were down for a month, how much would that cost? You need to be able to restore your IT systems and become operational. Allow us to back-up your systems/software and put an emergency plan in place.

Troubleshooting – Do you need help fixing the bugs in your system? Don’t worry, we have it covered for you. Allow us to configure your software including accounting and email systems.

Benefits of Complete IT Support

Save your valuable time
IT security built in- not a costly extra
Fixed IT budget -no costly surprises.
Guaranteed results
Fewer IT Problems
More reliable IT systems and reduced downtime.
Quick response with remote support.
On site support when needed.
Trusted independent advice.

Hear from our happy customers

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Having full-time IT experts from Excelero IT Solutions as part of the Beachwood Homes team is a valuable asset for our business. The IT team are dedicated to providing prompt and reliable technical support to all staff members. Our IT experts are highly trained and have extensive experience in managing our ever-evolving IT environment. Software upkeep, infrastructural advancements and security threat mitigation form the core perpetual functions of our IT team. With their expertise, our staff receives reliable support in their day-to-day tasks, resulting in a sense of confidence and empowerment. This ensures that our business operations run smoothly and efficiently, with maximum productivity.

Matt Mepstead Managing Director, Beachwood Homes – Carrum Downs

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For us, the peace of mind alone is enough to justify the cost of John’ ongoing maintenance service, and that’s without considering the other benefits such as minimal downtime when there is a problem.

Trent Alexander Independent Financial Planner and Director, Financial Planning Expert – Mt Martha

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John has been fantastic with his IT support for our business. The e-mail exchange server implemented by John has significantly increased the efficiencies of our operations & profitability!

Stephen Taranto Director at Tarcorp Builders

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John’s expertise and advice has been invaluable in assessing what I need now while ensuring we’re laying the groundwork for future growth. I’ve found Excelero to be a very cost effective and hassle free service which has enabled me to focus on growing my business while John takes care of the technology and IT

Susan Holly CEA(REIV Director Holly and Williams Property - Prahran

Get in Touch with Us today about how we can help you with your technolgy

Contact Us . For Small and Medium Businesses in the South East of Melbourne we offer a free 1 hour consultation. Call us to access your free support session.