Why It’s Getting Harder to Use Older Copiers for “Scan to Email”

Many businesses rely on multi-function copiers to scan documents and send them via email. But if your copier is older and doesn’t support modern security features like multifactor authentication (MFA), you might be running into problems. Here’s why:

🔐 Email Security Is Getting Stronger

Email services like Microsoft 365, Google Workspace, and others are tightening security to protect against spam, phishing, and unauthorized access. One major change is the requirement for multifactor authentication (MFA)—which means logging in with a password and a second form of verification (like a code sent to your phone).

This is great for security—but older copiers weren’t built to handle it.

🚫 Why Older Copiers Struggle

Most older copiers use basic authentication, which means they just send a username and password to log in to your email account. But many email services are now blocking basic authentication because it’s easy for hackers to exploit.

If your copier can’t support MFA or modern authentication methods, it may no longer be able to send emails through services like Microsoft 365.

🛠️ What we do to help

At Excelero IT Solutions we offer clients a complimentary Email Account that is just used for scan to email. It can be implemented on most older copiers. We use a dedicated mail service called SMTP2Go to avoid the need for multifactor authentication, yet remail secure and ovoid email delivery problems

This avoids the need to Upgrade Your Copier

✅ How Excelero IT Solutions Can Help

Contact us for  help evaluating your current copier or setting up a secure scan-to-email solution?